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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Tesner

April 15, 2025

5  out of  5
rating by Robert Tesner
"Krissy was great! She was patient with me while I looked through my information and was very helpful."
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Brandon Holtz

April 15, 2025

5  out of  5
rating by Brandon Holtz
"I've had a great experience working with Miriam. If you're looking for a friendly, professional, and knowledgeable State Farm Agent, I highly recommend Miriam Keller and her team!"
We responded:
"Brandon, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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David Goss

April 14, 2025

5  out of  5
rating by David Goss
"Hannah was very knowledgeable and explained everything about the policy I chose very pleasant experience"
We responded:
"David, thank you for your kind words! We're glad to hear that Hannah was able to provide you with a clear understanding of your policies. We strive to create a positive experience for all our customers, and it's wonderful to know we succeeded with you. If you have any more questions or need further assistance, feel free to reach out!"
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Mary McCullough

April 11, 2025

5  out of  5
rating by Mary McCullough
"I needed an insurance company that would take care of me, and they did so over the phone with no delays. Very happy to be associated with them."
We responded:
"Mary, we’re thrilled to hear that you had a positive experience with our team and that we could assist you promptly. Your satisfaction is our top priority, and we’re glad to have you as part of our Miriam Keller State Farm family. "
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Keira Anthony

April 10, 2025

5  out of  5
rating by Keira Anthony
"Spoke with Hannah this morning regarding my new policy. She was extremely helpful in insuring I was getting the best price! She was very knowledgeable!"
We responded:
"Keira, thank you for taking the time to share your experience! We're so glad to hear that Hannah was able to assist you with your new policy and help you find the best price. Her knowledge and dedication to customer service are truly appreciated. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!"
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Nessa Hunter

April 9, 2025

5  out of  5
rating by Nessa Hunter
"Krissy was absolutely great! She helped me understand what I was getting and answered all my questions the way I needed. 100% loved speaking with her and would love to speak to her every time I need to call."
We responded:
"Nessa, thank you so much for your kind words! We're thrilled to hear that Krissy provided you with such excellent service and made your experience enjoyable. I’ll make sure to pass along your compliments to her! If you ever need assistance again, don't hesitate to reach out and ask for Krissy. We look forward to helping you in the future!"
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Elizabeth Martlock

April 3, 2025

4  out of  5
rating by Elizabeth Martlock
"I had the privilege of speaking with miss Hannah and Miss Amy Humbert they were both wonderful and very prompt with all of our questions and concerns very informative and honest and made me feel like I was talking to family or a friend, they were very helpful and detailed and answered all my questions I am so glad me and my husband switch from progressive to state farm. Thank you all so very much. Highly recommend 👌."
We responded:
"Thank you, Elizabeth, for your detailed and positive feedback! I'm pleased to hear that Hannah provided you with informative and honest service, making you feel like family. We're grateful for the opportunity to assist you and your husband with your insurance needs. Please don't hesitate to reach out if you have any further questions. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
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Rosie G

March 28, 2025

5  out of  5
rating by Rosie G
"Hannah gave great customer service! Thank you!"
We responded:
"Rosie, thank you for your 5-star review! Hannah and I are happy to be your State Farm Good Neighbor! "
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lisa akins

March 27, 2025

5  out of  5
rating by lisa akins
"Hannah was super helpful in setting me up with insurance on my cars and home."
We responded:
"Lisa, thank you so much for leaving us a 5-star review! I am fortunate to have Hannah on my team, and I am delighted to hear that she was helpful when assisting you with starting your insurance coverage for your cars and home. Thank you for choosing MKSF for your insurance needs!"
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David Reeves

March 13, 2025

5  out of  5
rating by David Reeves
"Hannah Shelton was an excellent representative of the company"
We responded:
"David, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service that Hannah provided you with. If you ever have any questions or need assistance, we’re here to help! "
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Donna McEwen

March 3, 2025

5  out of  5
rating by Donna McEwen
"My representative, Hannah, was very kind, patient and efficient. She deserves a 5 star rating."
We responded:
"Donna, we’re honored by your positive feedback! Hannah and our entire team look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Michele S

February 25, 2025

5  out of  5
rating by Michele S
"Hannah was fantastic! She was able to get our family of 7 signed up for home/auto/umbrella/etc. incredibly fast and at a much better rate than other insurers. I highly recommend Hannah!!"
We responded:
"Michele, thank you so much for your kind words! I am thrilled to hear that Hannah provided you with excellent service and was able to find the best rates for your family's insurance needs. We truly appreciate the opportunity to earn your business. Hannah and the rest of the team look forward to assisting you in the future!"
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Jennifer Gomes

February 14, 2025

5  out of  5
rating by Jennifer Gomes
"Hannah was a pleasure to work with and I look forward to having her as my representative. Very helpful and knowledgeable. Thank you"
We responded:
"We’re thankful for your feedback, Jennifer! It’s our pleasure to assist you with your insurance needs. If there is anything else that Hannah or our team can do to help, please let us know!"
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Franklin Burks

February 13, 2025

5  out of  5
rating by Franklin Burks
"Very friendly and willing to do what is best for the customer not the company"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Tonia Click

February 3, 2025

5  out of  5
rating by Tonia Click
"Very nice professional and they are so sweet to work with they help me out a lot thank you so much State farm"
We responded:
"Tonia, thank you so much for taking the time to leave us a review. Our office values your feedback and strive to provide exceptional service! "
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Nehemiah Foust

January 31, 2025

5  out of  5
rating by Nehemiah Foust
"The lady that took care of me was very friendly and helped with everything I needed I was very satisfied"
We responded:
"Nehemiah, thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team provided the support you needed. Your satisfaction is our top priority, and we look forward to serving you again in the future!"
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Jordan Bugh

January 30, 2025

5  out of  5
rating by Jordan Bugh
"My wife shut the garage door on her car and smashed the back glass out. She called me crying. We call Miriam and she informed us she had us set up with comprehensive coverage. Which meant no out of pocket cost and it got fixed at our home. Happy Wife. Thank you to Mariam and the wonderful ladies at the Miriam Keller Office."
We responded:
"Jordan, thank you so much for taking the time to share your experience! I am thrilled to hear that our team was able to assist you and your wife during a stressful situation. It’s always our goal to provide excellent service and support, and we’re glad that the claims process was smooth and hassle-free."
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Ricky Kitts

January 30, 2025

5  out of  5
rating by Ricky Kitts
"Hannah was great and very good at getting my policy done"
We responded:
"Ricky, thank you so much for giving us a 5-star rating! I agree with you; Hannah is great and I'm happy to hear that she helped get your policies started. Thank you for your business! "
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Daniel Coldiron

January 27, 2025

5  out of  5
rating by Daniel Coldiron
"Very professional and nice! Got me all set up very quickly and efficiently even with the hiccups on my end."
We responded:
"Thank you for sharing your experience, Daniel! Our team always strives to provide efficient and professional service, and it’s wonderful to know that we could assist you effectively. If you need anything else in the future, please don’t hesitate to reach out! Thank you for your business! "
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katherine deloach

January 22, 2025

5  out of  5
rating by katherine deloach
"Krissy provided excellent customer service. Krissy listened to my concerns and provided viable options for consideration. She also indicated that she would be doing a follow-up. Thank you for your professionalism."
We responded:
"Thank you so much for your kind words, Katherine! We're thrilled to hear that Krissy provided you with excellent service and listened to your concerns. Our team strives to offer the best support possible, and it's wonderful to know that Krissy was able to assist you effectively. We appreciate your feedback and look forward to serving you again in the future!"
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Sara Ellis

January 20, 2025

5  out of  5
rating by Sara Ellis
"Hannah was great! She was patient when waiting on me to retrieve information but was extremely quick and efficient when providing me information and quotes for my new vehicle! Would highly recommend!"
We responded:
"Thank you for sharing your experience, Sara! I am so pleased to hear that Hannah was patient and efficient in helping you with an insurance quote for your new vehicle. Thank you for choosing our office and team for your insurance needs! We truly appreciate your trust in us. If you have any questions or need further assistance, feel free to reach out! "
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Karen Skinner

January 20, 2025

5  out of  5
rating by Karen Skinner
"Hannah Shelton was courteous, knowledgeable, and friendly. She followed up with me to ensure my insurance needs were met appropriately."
We responded:
"Karen, we appreciate your feedback! It's fantastic to hear that Hannah provided you with friendly and knowledgeable support. We’re glad she took the time to follow up and ensure all your insurance needs were met. If there's anything more we can assist you with, please let us know! Thank you for your business! "
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Zachary Elias

January 18, 2025

5  out of  5
rating by Zachary Elias
"I’ve been a State Farm customer for a long time. Ive never been treated so well, listened to so thoroughly and serviced so promptly as I have at this office. Krissy was a superhero on making my account correct after switching vehicles. What I valued the most is the breakdown on the details of the policies. She didn't make me feel less intelligent about all the questions I had. She was able to answer all my needs perfectly. Zach Elias"
We responded:
"Thank you so much for your amazing feedback, Zach! We are thrilled to hear about your positive experience with our office, and we truly appreciate your long-standing loyalty as a Miriam Keller State Farm customer. Krissy is indeed a superhero, and we're glad she was able to assist you with your vehicle switch and clarify your policy details without making you feel overwhelmed. It's our goal to ensure all our customers feel informed and valued, and we’re delighted to know we hit the mark with you. If you have any more questions or need further assistance, please don't hesitate to reach out."
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Kimberly Shaver

January 17, 2025

5  out of  5
rating by Kimberly Shaver
"Krissy was extremely nice and very helpful! She answered all of my questions and got me the best rate possible! Thank you so much for all of your help Krissy!"
We responded:
"Kimberly, thank you so much for taking the time to share your positive experience with our office! I'm so happy that Krissy was able to assist you and provide you with the best rate possible. Your kind words about her helpfulness and friendliness mean a lot to us. If you have any more questions in the future or need assistance, don’t hesitate to reach out. We’re here to help!"
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Tammy Davidson

January 17, 2025

5  out of  5
rating by Tammy Davidson
"Hannah was very helpful and was able to assist with all my needs."
We responded:
"Tammy, Thank you for your kind words! We're thrilled to hear that Hannah was able to assist you with your insurance needs. Your satisfaction is our priority, and we appreciate your feedback! "